All your questions answered.

Frequently Asked Questions

Frequently Asked Questions

» What is JShop Server?
» Can JShop Server integrate with payment gateways?
» Can I take credit card details directly with JShop Server?
» How easy is JShop Server to install?
» Do I have to pay for updates to JShop Server?
» Can I see a demonstration of JShop Server?
» Can we use JShop Server on more than one site?
» Do you have links to any live JShop Server stores?
» What support do you offer with JShop Server?
» We already have hosting, will JShop Server work with it?
» Can you install JShop Server for us?
» Can I sell to both the public and wholesale with one JShop Server store?
» How can I change the look and feel of my JShop Server store?
» Is the source code included with JShop Server?
» Does JShop Server work "out of the box"?
» Can I add options to products?
» How is JShop Server delivered to me?
» Do you offer any refund if I purchase JShop Server?
» Is JShop Server multi-language?
» Is JShop Server multi-currency?
» What are PHP and mySQL?
» Does JShop Server support several administration logins?
» Can products be shown in more than one section?
» Can customers search for products?
» Can I associate items for cross-selling?
Q: What is JShop Server?

JShop Server is a high-end shopping cart e-commerce system written in PHP and utilising mySQL databases. It has advanced features such as stock control, customer accounts, gift certificates, advanced pricing options, in-built logs and reporting, search engine detection and search engine safe links, full tax and shipping, and in-built order management system. JShop Server is configured, managed and maintained through a state-of-the-art web-based interface that behaves more like an application that a web system.

Q: Can JShop Server integrate with payment gateways?

Yes, absolutely. For a list of the payment gateways currently supported by JShop Server please see the Payment Gateways section of the Features page. If the payment gateway that you require integration with is not listed please email sales@jshop.co.uk and we'll be happy to quote for an integration.

Q: Can I take credit card details directly with JShop Server?

As long as you have a secure server that fits the requirements of JShop Server (see the features page) then you can take credit card details directly on your site. JShop Server includes strong encryption when storing credit card details. However, please note that you should ensure the overall security of your server and, preferably, invest in a firewall. You will need to seek PCI Compliance in order to adhere to credit card rules and, whilst our software is suitable for a PCI Compliant environment, compliance covers other areas such as your hardware systems and internal processes. Taking credit card details directly is not something that we generally recommend and you do so at your own risk.

Q: How easy is JShop Server to install?

Full installation instructions are included in the documentation. Installation takes less than 20 minutes and involves editing one file that contains your mySQL connection details and various paths to your server. Once this is done an on-line installation wizard takes you through the final stages of installation, ensuring your server meets the requirements and setting up the mySQL databases. Of course, we also offer an Installation service that can be purchased when ordering our software.

Q: Do I have to pay for updates to JShop Server?

All future updates to JShop Server are free to registered users.

Q: Can I see a demonstration of JShop Server?

Yes, a demonstration of a store and the administration system can be found on the Examples page of this site.

Q: Can we use JShop Server on more than one site?

A Single Use license only permits you to install JShop Server for a single store. For each additional store, or installation of the same store, you wish to run you will need an additional single license.

Q: Do you have links to any live JShop Server stores?

Yes, please see the Examples page of this web site. This includes a selection of JShop Server stores produced by our registered users.

Q: What support do you offer with JShop Server?

Included in the price of the software is 90 days of Tier 1 support, which provides a 1 business day email service. After this, we have several options to choose from ranging from a year of Tier 3 support for 50 GBP + VAT to a year of Tier 1 support for 120 GBP + VAT. Support charges can be found on the support page.

Q: We already have hosting, will JShop Server work with it?

Please check the features page of this web site for details on what your hosting company will need to support for you to run JShop Server. If you would like us to check that your hosting company can support JShop Server please email sales@jshop.co.uk and we'll be happy to check for you.

Q: Can you install JShop Server for us?

Yes, of course. We have an installation option that you can purchase when ordering JShop Server. This service costs 50 GBP + VAT per installation. Please see our purchase page for more information.
» Back To Question List

Q: Can I sell to both the public and wholesale with one JShop Server store?

Yes. JShop Server includes advanced customer management with completely configurable account levels. Each account level can have set default discounts and display settings. In addition to this the customer management integrates seamlessly with products and sections allowing you to turn off products or sections from some customer account types, set different pricing on products, allow different payment methods or shipping methods. You can even go down to the product variation level and only allow some variations depending on the customer account type.

Q: How can I change the look and feel of my JShop Server store?

Your shop's front-end is 100% template driven. JShop Server has an in-built template management system which allows for complete control over the look and feel of your site. Templates are HTML based and contain special template commands for presenting information from the database. Some HTML experience is needed in order to change the templates but you will not require any PHP or mySQL knowledge to edit the templates.

Q: Is the source code included with JShop Server?

Yes it is, so you can, in theory, change the source code if you are comfortable with PHP. However, altering the source code will make future updates from us invalid and they may not work with your changes. Many of the changes we are making to the system are from requests from registered users, via. the feature voting tool available to registered users.

Q: Does JShop Server work "out of the box"?

Yes, from the moment it is installed you have a fully functional store. You can add products, sections, change settings and checkout straight away.

Q: Can I add options to products?

JShop Server allows you to add check boxes, select boxes and radio button options to products in your store. In addition to this you can make some of the options only visible to certain customer types, each option can have a price associated with it, and a different product code, weight and stock level should you need it. You can also exclude certain combinations of options.

Q: How is JShop Server delivered to me?

JShop Server is delivered electronically via. download from the user area that registered users are given access to. The installation for the system is around 2mb in size. We do not currently offer a boxed version of the product.

Q: Do you offer any refund if I purchase JShop Server?

We operate a 30-day money-back guarantee on all purchases of JShop Server. If you are within the 30-days and require a refund we will need proof that the system has been removed from your site and that all backups have been removed in order to process your refund. This can be provided as a signed letter or fax. Outside of this 30-day offer we cannot give any refund for JShop Server. Refunds may take up to 7 days to process.

Q: Is JShop Server multi-language?

You won't find a more complete multi-language system available. Not only can product information be in whatever languages you choose but also product options, shipping options, payment methods and, should you want to, you can also configure the email templates to be multi-language. In addition the default templates with JShop Server are setup for multi-language and different language versions of any text can be quickly entered via. the administration system. Finally, JShop Server is intelligent in its use of multi-language - if an alternative language version of any information does not exist, the base language for your store will be used.

Q: Is JShop Server multi-currency?

JShop Server is fully multi-currency. Currencies can be entered directly or calculated via. exchange rates and you can have as many currencies available in your store as you like. In addition there are options to prevent customers checking out in certain currencies should you need to.

Q: What are PHP and mySQL?

PHP (http://www.php.net) is a server side scripting language that has become a standard in recent years for web-based development. mySQL (http://www.mysql.com/) is a database system designed for web servers, based on SQL, that is a standard inclusion with most web hosting companies. It is fast and robust.>

Q: Does JShop Server support several administration logins?

JShop Server includes full user control for the administration system. An unlimited number of user logins can be created, each of which can selectively be given access to only certain parts of the system. In addition all user actions, including login and logout actions, can be logged so you can always keep track of who has done what in JShop Server.

Q: Can products be shown in more than one section?

Absolutely. You can quickly and easily show products in as many different sections of your store as you would like to.

Q: Can customers search for products?

Yes, JShop Server includes a feature-rich search function. This allows you to select which fields should be searched on when a customer does a search, whether or not the system should search sections as well and an option to automatically forward the customer to a product page if there search only finds one product. In addition the front end has an advanced search facility that allows the customer to limit pricing and change the order of results. Of course all search results pages have buttons for ordering by product code, product name and price (should you wish to have them available).

Q: Can I associate items for cross-selling?

Yes, JShop Server includes this functionality so you can present other products a customer might be interested in on product pages. In addition JShop Server includes a 'Recommended Products' feature that examines the order database to see what other products people who brought the viewed product also purchased and will display these as well.>

We have tried to include many of the most commonly asked pre-sales questions on this page. However, if you still have a question or need clarification on any of the features and facilities in JShop Server please do not hesitate to contact us.